Site Selection Methodology

methodology

Critical factors in choosing contact center locations include: available skill sets to provide multiple services, language diversity, stable infrastructure, business continuity, and a suitable pool of job applicants.

Stream's site selection methodology relies on extensive research, detailed analysis, and global expertise to measure the potential for success at each proposed site location. After determining the need for a new location, Stream assigns an executive sponsor to oversee research, analysis, and risk assessment.

Ultimately, the decision rests on a proper fit for the existing need, economic viability, and the flexibility to adapt and grow with new business. The long-term benefits for our clients include scalability, service readiness, and the lasting support of local communities.