Operations
Stream clients require effective execution to meet their business goals. To meet this goal, we must provide exceptional day-to-day quality, while maintaining the flexibility to meet changing volumes and customer demands. Stream's well-defined operational processes govern execution from the point of contract agreement, through project implementation and ramp, and throughout the partnership's steady-state lifecycle.
In 2006, Global Services Media recognized Stream's operational expertise in its annual Global Services 100 report, naming Stream as the Best Performing Call Center Firm. This award affirms our drive to be the most admired company in our industry, but also recognizes the performance of our local operational experts.
This expertise provides the following client benefits:
- Cost reduction through resource optimization
- Increased quality and customer satisfaction driven by operational processes and subject matter experts
- Clear lines of communication established during project implementation
- Consistent means of measuring performance and progress provided by Stream's reporting capabilities
The benefits of thorough, accurate planning are ultimately achieved through precise project implementation, resource planning, quality analysis, and the hands-on involvement of experienced operations managers at the site level.
